Terms & Conditions

COVID-19 UPDATE – March 23, 2020

In order to protect the health and well being of our customers and staff, NRBN will be temporarily suspending all Fibre Construction and Wireless installations effective Tuesday March 24, 2020 until further notice. We have implemented a remote workforce protocol and NRBN Field Operations staff will only be deployed to customer locations in the event of fibre outages which impact mission critical services.

Our Sales and Operations team will continue to provide remote support for service upgrades and troubleshooting. For further information you can reach us by email at support@nrbn.ca or by phone at 1-877-331-6726.

We appreciate your continued support and understanding during this time.

COVID-19 UPDATE – March 16, 2020

To Our Valued Customers,

During this difficult time, and with the ongoing changes to all of our businesses, we at NRBN wanted to reach out and let you know that we are thinking of you. Being an essential service, NRBN is committed to ensuring that our customers remain our top priority. Please know that we will continue to support you during these challenging times and we are monitoring the situation closely.

To protect the health and wellness of our employees, we have instituted a work-from-home policy, with employees only working on-site when required. When it’s necessary to send an NRBN team member to your location, please be assured that they have been trained in preventative measures and will take every precaution needed to ensure the health and safety of themselves as well as those within your homes and organizations.

We will continue to provide uninterrupted technical support through our support centre at support@nrbn.ca or 1-877-331-6726. For regular updates please visit www.nrbn.ca or follow us on Facebook. We remain committed to providing you outstanding and reliable service, and ensuring the health and wellness of you and your families.

Sincerely,
NRBN